Client Relations Specialist

1 week ago


Appleton, Wisconsin, United States Schwarz Partners Full time

Customer Service Clerk

Integrity Fiber Supply, a subsidiary of Schwarz Partners, is actively seeking a Customer Service Clerk to enhance our operational efficiency. This role is essential in providing support and communication between our suppliers and customers, ensuring a seamless flow of information and service.

Key Responsibilities:

  1. Deliver outstanding service to both customers and suppliers while managing and tracking orders.
  2. Collect and relay booking information from customers to suppliers as required.
  3. Maintain comprehensive records of transactions and release numbers, entering all relevant data into our tracking systems.
  4. Negotiate freight rates with carriers and brokers, coordinating the scheduling and tracking of shipments.
  5. Communicate effectively and professionally with all stakeholders through various channels.
  6. Address inquiries regarding product information, order status, and pricing in a timely manner.
  7. Assist in the scheduling of loads into the mill as directed by the sales team.
  8. Conduct inventory checks and maintain accurate inventory records.
  9. Collaborate with sales, accounting, and customer service teams regularly.
  10. Resolve any complaints or inquiries from suppliers and customers professionally.
  11. Generate reports as needed to support the sales team.
  12. Engage with accounts to ensure service needs are met and identify areas for improvement.
  13. Maintain regular attendance and punctuality.

Qualifications:

Required:

  • High school diploma or equivalent.

Preferred:

  • Experience in customer service.
  • Administrative skills.

Skills & Abilities:

  • Proficient in Microsoft Office applications.
  • Strong verbal and written communication skills.
  • Positive attitude with a high level of enthusiasm.
  • Ability to multitask and manage time effectively.
  • Basic math proficiency.

Preferred Skills:

  • Familiarity with CieTrade and/or 360.
  • Experience in the transportation industry.

What We Offer:

  • Stable year-round employment.
  • Opportunities for professional growth and advancement.
  • Competitive compensation and comprehensive benefits package.
  • A modern, clean work environment with advanced technology.
  • A respectful and team-oriented workplace culture.

Integrity Fiber Supply is committed to creating an inclusive environment for all employees.



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