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Client Relations Specialist

2 months ago


Appleton, Wisconsin, United States Voith Hydro Inc Full time

Customer Service Representative

Location: Appleton, Wisconsin, USA

About Voith Hydro Inc.

Voith Hydro Inc. is a prominent technology firm specializing in energy solutions. With a diverse range of systems, products, services, and digital applications, Voith sets benchmarks in the energy sector. Established in 1867, the company boasts a workforce of approximately 20,000, generating sales of 4.3 billion, and operates in over 60 countries, making it one of the largest family-owned enterprises in Europe.

Position Overview

We are seeking a dedicated Customer Service Representative to join our Customer Service department.

Key Responsibilities

  1. Act as the primary point of contact for a designated account portfolio.
  2. Manage and respond to emails, ensuring timely and appropriate actions are taken.
  3. Provide backup support to colleagues within the department as needed.
  4. Oversee all aspects of quoting, pricing, and invoicing processes.
  5. Maintain accountability for general responsibilities and foster relationships pertinent to this role.

Job Duties

  1. Handle general inquiries and correspondence on various topics from both mill and field personnel in a professional manner.
  2. Process incoming orders, verify pricing details, and send acknowledgments and order status updates.
  3. Make necessary adjustments to shipping details and reconcile warehouse inventories.
  4. Monitor inventory levels of products ordered and produced, ensuring accuracy and timely follow-ups.
  5. Review emails and voicemails to stay informed about account activities and take necessary actions.
  6. Fulfill duties of other customer service representatives during their absences.
  7. Be accountable to the Customer Service Manager for the accurate execution of responsibilities and additional tasks as assigned.

This job description serves as a general overview of the responsibilities associated with this position and is not exhaustive.

Voith Hydro Inc. is an EEO/AA/VEVRAA compliant Federal Contractor. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or any other classification protected by federal, state, or local law.