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Patient Services Coordinator

2 months ago


Norfolk, Virginia, United States Virginia Oncology Associates Full time
Job Summary

We are seeking a highly organized and detail-oriented Patient Services Coordinator to join our team at Virginia Oncology Associates. As a key member of our office staff, you will be responsible for providing exceptional patient care and administrative support in a fast-paced medical environment.

Key Responsibilities
  • Greet patients and visitors in a prompt, courteous, and professional manner.
  • Check in patients and inform clinical staff of patient arrival.
  • Provide and explain paperwork for patients to complete prior to examination.
  • Collect, proof, and file patient forms.
  • Update demographics and insurance information in the system.
  • Collect co-pays and balances; provide receipt.
  • Answer, screen, and respond to routine questions, route to appropriate personnel, or take thorough messages.
  • Page clinic personnel as appropriate.
  • Communicate messages in an accurate and timely manner according to procedures.
  • Check patients out after examination.
  • Schedule returning appointments in accordance with physician and/or office guidelines.
  • Provide patients with appointment details such as time, location, directions, instruction sheets, and other details.
  • Record patient cancellations and missed appointments; reschedule appointments.
  • Notify appropriate staff of cancellation and make note in patient chart.
  • Provide general administrative support by filing charts and forms.
  • Maintain lobby area in a neat and orderly manner.
  • Maintain a legible supply of forms and appropriate office supplies required for daily activities.
  • Adhere to confidentiality, state, federal, and HIPAA laws and guidelines with regards to patient records.
Requirements
  • Receptionist or office experience preferred.
  • 3 years of medical office experience with scheduling background in a busy practice strongly preferred.
  • Proficiency with computer systems and Microsoft (Outlook, Office Word, and Excel) required.
  • High school diploma or equivalent.
  • Must be willing to travel to other office locations if needed.