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Customer Service Representative
2 months ago
We are seeking a highly skilled Customer Service Representative to join our team at Percepta. As a key member of our customer experience team, you will be responsible for providing exceptional support to our clients in the automotive industry.
Key Responsibilities- Provide expert-level support to customers through various communication channels, including phone, video chat, and online chat.
- Diagnose and resolve complex technical issues, providing insightful advice and guidance to customers.
- Partner with internal teams to troubleshoot and resolve issues, ensuring a seamless customer experience.
- Research and resolve billing or payment issues, ensuring timely and accurate resolution.
- Own the customer experience from initial contact to resolution, making decisions on escalation and issue resolution.
- Identify and present innovative solutions to improve customer satisfaction and loyalty.
- High school diploma required; associate or bachelor's degree preferred.
- 3-5 years of experience in customer service, training, public relations, public affairs, sales, or marketing.
- Passion for exceptional customer service, the automotive industry, and cutting-edge technology.
- Excellent communication skills, both verbal and written.
- Savvy with technology, software, and social media applications.
- Competitive hourly rate, with opportunities for advancement.
- Comprehensive benefits package, including health, dental, and vision insurance.
- Flexible spending account and health savings account.
- 401(k) with company match.
- Vacation and sick time, plus paid holidays.
- Tuition reimbursement and employee assistance program.
- Employee discount program and training and development opportunities.
Percepta is a leading provider of contact center services, delivering exceptional customer experiences to our clients. Our values of culture of service, teamwork, respect, proactivity, career growth, diversity, and competitive compensation drive our success.
