Bilingual Customer Service Representative
24 hours ago
We are seeking a highly skilled and bilingual Customer Service Representative to join our team at Percepta. As a key member of our customer experience team, you will be responsible for providing exceptional support to our clients and their customers.
Key Responsibilities- Provide expert-level support to customers via phone, email, and chat
- Diagnose and resolve complex customer issues in a timely and professional manner
- Partner with internal teams to resolve customer complaints and concerns
- Develop and maintain a deep understanding of our products and services to provide accurate and helpful information to customers
- Identify and escalate customer issues to senior team members as needed
- High school diploma required; Associate or bachelor's degree is a plus
- 3-5 years of experience in customer service, training, public relations, public affairs, sales, or marketing
- Fluent in Spanish and English (both written and verbal)
- Excellent communication and problem-solving skills
- Savvy with the use of technology and software applications
- Competitive hourly rate of $16.00 per hour; some positions may pay up to $20.00 per hour
- Health, dental, vision, and life insurance
- Flexible spending account and health savings account
- 401(k) with company match
- Vacation, sick time, and paid holidays
- Tuition reimbursement
- Employee assistance program
- Employee discount program
- Training and development programs
- Employee rewards program
Percepta is a leading provider of customer experience solutions. We are committed to delivering exceptional service to our clients and their customers. Our values include a culture of service, teamwork, respect, proactivity, career growth, diversity, and competitive compensation.
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