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Technical Support Analyst
2 months ago
Company Profile:
Established in 1912, Illinois Tool Works Inc. (NYSE: ITW) is a diversified, Fortune 200 manufacturing entity that provides specialized knowledge, innovative solutions, and value-added products to address critical customer demands across various sectors. Recognized among Fortune Magazine's most esteemed companies, ITW emphasizes robust growth, enhanced profitability, and strong returns across its global platforms and divisions. These divisions cater to clients and markets worldwide, maintaining a significant presence in both developed and emerging markets. ITW's revenue reached $14.8 billion in 2018.
Position SummaryThe IT Support Specialist plays a crucial role in delivering technical support to the organization, focusing on client computing, application assistance, server upkeep, database management, business continuity, and project oversight. This role will report directly to the IT Manager.
Key Responsibilities- Diagnose, troubleshoot, and resolve end-user computing issues as they arise.
- Install, maintain, and repair network cabling and switching for both telecom and data systems.
- Manage the installation, maintenance, troubleshooting, repair, and upgrading of computer and office equipment, including desktops, laptops, scanners, printers, televisions, projectors, and fax machines.
- Provide backup support to network and database administrators.
- Collaborate with users, consultants, and software vendors to investigate, troubleshoot, and resolve reported or identified issues.
- Assist in the design, development, testing, and implementation of new or modified computing functionalities for core business systems throughout the organization.
- Develop, document, and maintain processes and procedures related to the utilization and availability of computing systems and data repositories to ensure maximum accessibility for business operations.
- Organize, schedule, and lead activities associated with IT projects to ensure timely completion.
- Stay updated with company policies and procedures.
Education and Experience:
- Associate's degree in computer science or a related field is required; Bachelor's degree is preferred.
- A minimum of 6 years of relevant experience is required, preferably in a manufacturing setting.
Job-Specific Knowledge:
- Experience in deploying and maintaining efficient LANs for data, VOIP, and video transmission, including evaluating network performance and bandwidth utilization.
- Ability to quickly adapt to changing priorities and assignments.
- Capability to work collaboratively within multiple teams to complete assigned tasks within expected timeframes.
The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Must be able to:
- Engage in activities including bending, stooping, standing, and walking.
- Stand and walk for two (2) to four (4) hours per day.
- Climb stairs two (2) to four (4) times per day.
- Operate common office equipment, such as PCs, phones, copiers, printers, and faxes.
- Lift and carry equipment or boxes weighing up to 25 pounds up and down one flight of stairs.
- Work in a climate-controlled environment.
- Wear designated personal protective equipment when necessary.
- Monday – Friday, 7:30 AM to 4:30 PM
Benefits:
This position offers a competitive salary and a comprehensive benefits package, including health, dental, life, and LTD insurance, 401k (with company match), employee assistance programs, wellness initiatives, and 100% tuition reimbursement. ITW is an Equal Opportunity/Affirmative Action employer.
ITW is committed to creating a diverse environment and is proud to be an equal opportunity employer. We value our colleagues' unique perspectives, experiences, and ideas, fostering workplaces where everyone can develop their careers and reach their full potential.
As an equal employment opportunity employer, ITW is dedicated to fair treatment for all employees, starting from the hiring process and continuing through all aspects of the employment relationship.
All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status, or any other characteristic protected by applicable federal, state, or local laws.
