Front Desk Service Associate

1 week ago


Charleston, West Virginia, United States Kings Courtyard Inn Full time

We are seeking a highly skilled Front Desk Concierge to join our team at Kings Courtyard Inn. As the first point of contact for our guests, this role requires exceptional hospitality skills, attention to detail, and the ability to multitask in a fast-paced environment.

Responsibilities:
  • Answer incoming phone calls and assist callers with their requests or redirect the call.
  • Book room reservations with accurate descriptions of room types and correct quotes of rates and included amenities.
  • Assist guests with recommendations for area restaurants and attractions and secure tickets and reservations when requested.
  • Perform check-in and check-out procedures with guests.
  • Collaborate with housekeeping and other staff to provide a seamless guest experience.
Requirements:
  • The ideal candidate will be outgoing and friendly with a keen eye for detail and ability to multitask in a fast-paced environment.
  • Must have full availability, including weekends and holidays.
  • Front desk/concierge experience required - luxury boutique hotel experience preferred.
  • High school diploma or equivalent required.
  • Must have working knowledge of Windows computing and multi-line phone systems.
Benefits:
  • Medical, Dental, and Vision Insurance available after 60 days for full-time employees.
  • Free Parking Available.
  • Competitive pay - commensurate with experience.

Kings Courtyard Inn is an equal opportunity employer and celebrates diversity. We strive to create an inclusive environment for all employees. If you require assistance completing this application, please contact our Human Resources Department.


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