Elevator Operations Supervisor
1 week ago
POSITION SUMMARY
This role is primarily accountable for overseeing the field operations within the Service Department, serving as the foremost technical authority for all issues related to the safe and dependable functioning of equipment in the company's service offerings. The individual in this position will be the final point of contact for diagnosing and resolving equipment-related challenges, ensuring timely assistance to all service technicians. This role is also responsible for managing the profitability of repairs and services across the company's product range.
KEY RESPONSIBILITIES
· Formulate and execute effective "first fix" strategies and best practices for all service personnel.
· Optimize resource utilization to ensure equipment is repaired correctly on the initial visit.
· Maintain professional and prompt communication with all clients.
· Oversee the training and development of all service technicians.
· Assist Sales in providing repair estimates.
· Guide Service Coordinators in the scheduling of repairs.
· Offer timely support to Service Coordinators in organizing callouts in accordance with the company's priority callout protocol.
· Act as the primary leader for all service technicians in the maintenance and servicing of commercial and residential elevators.
· Foster a cohesive team environment that collaborates effectively to meet objectives.
· Monitor expenditures to ensure they yield justifiable returns on investment and that efforts are made to secure the best pricing for services or equipment/tools.
PERFORMANCE INDICATORS
· Maintain a billable/non-billable ratio of 45% or higher for the service department.
· Achieve a first fix rate of 75% or above for the service department over a rolling 90-day period.
· Deliver high-quality repairs or service visits.
· Ensure zero OSHA recordable incidents.
· Contribute positively to team dynamics and improvement.
· Exhibit a strong work ethic and be a reliable team player.
· Keep accurate and comprehensive records of service and repair activities.
· Uphold professional communication standards with clients and technicians.
Company OverviewWe are dedicated to setting a new benchmark in our industry, offering competitive remuneration and a nurturing work environment. If you are a proactive individual who enjoys tackling complex projects, we encourage you to consider this opportunity.
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