Lodging Operations Supervisor

2 weeks ago


Marietta, Georgia, United States Hyatt Regency Atlanta Northwest Full time
Position Overview

The Lodging Operations Supervisor plays a crucial role in ensuring the overall sanitation and organization of the hotel. This position is vital for maintaining a high standard of cleanliness and efficiency within the housekeeping department.

Key Responsibilities
  • Housekeeping Management: Oversee the daily operations of the housekeeping team to ensure that all areas of the hotel are impeccably maintained.
  • Staff Scheduling: Create and manage work schedules based on anticipated occupancy levels to optimize staffing efficiency.
  • Team Supervision: Directly supervise housekeeping staff, providing guidance and support to enhance performance.
  • Equipment Familiarity: Maintain knowledge of cleaning equipment and submit requisition orders as needed to ensure adequate supplies.
  • Inspection Oversight: Conduct regular inspections of public areas to ensure cleanliness and operational efficiency.
  • Customer Satisfaction: Ensure that public spaces meet and exceed guest expectations regarding the hotel's appearance.
  • Training and Development: Facilitate ongoing training for staff to enhance their skills and service delivery.
  • Performance Monitoring: Regularly assess service quality and teamwork, providing feedback and counseling to associates as necessary.
  • Quality Assurance: Ensure guest rooms meet the standards set by the hotel and its franchise.
  • Room Inspections: Conduct quarterly inspections of guest rooms and check 'In-house' or 'Stay-over Rooms' as required.
  • Maintenance Coordination: Write maintenance requests as needed and assist with inventory management.
  • Linen Management: Regularly check linen closets and carts to ensure cleanliness and adequate supplies.
  • Cleaning Techniques Training: Educate associates on effective cleaning methods to maintain high standards.
  • Quality Control: Utilize a comprehensive inspection system to verify the quality of cleaned rooms.
  • Safety Compliance: Ensure all staff adhere to safety protocols and take corrective measures when necessary.
  • Leadership and Motivation: Employ leadership skills to enhance productivity and job satisfaction among team members.
  • Performance Standards: Clearly communicate and monitor performance standards to ensure timely achievement.
  • Inventory Management: Maintain appropriate levels of linens, chemicals, and amenities.
  • Budget Management: Recommend product purchases while adhering to budget constraints.
  • Interdepartmental Coordination: Collaborate with other departments such as Front Office, Engineering, and Banquets to ensure seamless operations.
  • Executive Collaboration: Work closely with the Executive Housekeeper to gain insights into all hotel operations and assist as needed.
  • Payroll Coordination: Manage staffing and payroll in alignment with productivity and budgetary guidelines.
  • Communication: Keep supervisors informed of any significant issues or unusual occurrences promptly.


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