Retail Operations Supervisor
1 week ago
The Retail Operations Supervisor plays a pivotal role in assisting the Store Manager to foster a customer-centric and product-oriented sales environment. This position emphasizes our core values and guiding principles across all store functions, including overseeing sales activities, safeguarding assets, and managing human resources to enhance customer satisfaction and optimize profitability.
KEY RESPONSIBILITIES:
- Performance Management: Evaluates sales data and key performance indicators to identify business needs; collaborates with the Store Manager to implement effective sales strategies.
- Expectation Setting: Clearly defines and communicates performance expectations, ensuring accountability among the store team for achieving brand standards.
- Operational Oversight: Manages essential operational tasks such as scheduling, inventory audits, and financial documentation, ensuring accuracy and compliance with company policies.
- Compliance Assurance: Ensures adherence to all relevant laws and loss prevention protocols, conducting training to reinforce proper operational controls.
- Visual Merchandising: Maintains the store's visual presentation and organization to reflect the brand's identity.
- Team Development: Cultivates a high-performance culture by motivating the sales team to achieve sales and productivity targets.
- Customer Engagement: Models and promotes exceptional customer service standards, ensuring a seamless omni-channel experience.
- Talent Development: Assists in recruiting and training a high-performing team, providing ongoing coaching and performance assessments.
QUALIFICATIONS:
- High School diploma or equivalent required.
- Preferred 2+ years of experience in retail management.
- Must be at least 18 years old.
- Strong communication skills, both verbal and written.
- Able to adapt to technology used in the workplace.
- Proven track record in customer service and sales leadership.
- Excellent organizational skills with the ability to manage multiple tasks in a fast-paced environment.
- Demonstrated leadership abilities and team-building skills.
- Knowledge of retail operational procedures.
- Regular attendance is essential to meet company objectives, with flexibility to work various shifts.
PHYSICAL DEMANDS:
- Frequent walking and standing throughout the shift.
- Occasional lifting of items up to 50 lbs.
- Regular climbing as part of operational duties.
This role may be available across various brands, and responsibilities may differ accordingly.
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