Lodging Operations Supervisor
2 weeks ago
Position Overview: The Lodging Operations Supervisor is tasked with upholding the cleanliness and orderliness standards throughout the facility.
We provide comprehensive Medical/Dental/Vision benefits, a robust Paid Time Off program, performance-based bonuses, daily pay options, an Employee Referral bonus initiative, and the chance to be part of a thriving culture that values and promotes career advancement within the organization.
Founded in 1988, our family-owned establishment has evolved into a fully integrated development, management, and investment entity, operating some of the most prestigious hotel brands alongside boutique accommodations. We pride ourselves on a family-oriented atmosphere that fosters strong relationships with our team members, partners, and the communities we serve.
Key Responsibilities:
- Welcome guests and address their inquiries
- Ensure a safe and healthy environment in guest accommodations
- Delegate tasks and conduct inspections to guarantee quality standards
- Provide training and support to team members
- Assist in the overall management of the housekeeping department
- Monitor inventory levels and compile lists of required supplies promptly
- Address and resolve complaints related to housekeeping services
- Change bed linens and prepare beds
- Replace used towels and bathroom amenities, including shampoo and soap
- Maintain cleanliness by sweeping and mopping floors
- Vacuum carpets and dust furniture
- Empty waste containers
- Clean common areas, such as hallways
- Report maintenance issues and technical concerns
- Update the status of guest rooms on the assignment board
- Restock cleaning supplies and equipment
- Adhere to all health and safety regulations
- Participate in meetings as required
- Engage with guests to ensure their complete satisfaction
- High school diploma, GED, or equivalent
- Experience in customer service or guest-facing roles
- Background in cleaning within a customer-centric environment
- Prior experience in the hospitality sector as a room attendant or similar position preferred
- Supervisory experience is advantageous
- Effective communication skills are essential
- Ability to multitask and interact with individuals under pressure
Hampton Inn Marietta is an Equal Opportunity Employer
We are committed to fostering diversity and inclusion in our workplace. Discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws are strictly prohibited.
This description summarizes primary responsibilities and qualifications. It is not intended to encompass all duties or qualifications that may be required now or in the future. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Pre-employment background checks are required.
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