Guest Service Representative

3 days ago

Duluth, Minnesota, United States Residence Inn Sugarloaf Duluth Full time
Job Title: Guest Service Representative

We are seeking a highly skilled Guest Service Representative to join our team at Residence Inn Sugarloaf Duluth. As a key member of our front desk team, you will be responsible for delivering exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities:
  • Provide personalized service to guests, responding to their requests and concerns in a timely and professional manner.
  • Manage the front desk operations, including check-in, check-out, and guest communication.
  • Process guest payments, handle cash and credit transactions, and maintain accurate records.
  • Collaborate with housekeeping, maintenance, and other departments to ensure seamless guest experiences.
  • Upsell and promote hotel services and amenities to guests.
  • Maintain a clean and organized work area, adhering to hotel standards and policies.
  • Perform other duties as assigned by management to ensure the smooth operation of the hotel.
Requirements:
  • High school diploma or equivalent required; degree in hospitality or related field preferred.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and vendors.
  • Ability to work a flexible schedule, including evenings, weekends, and holidays.
  • Basic computer skills and knowledge of hotel software systems.
  • Ability to lift up to 25 pounds and stand for long periods.
  • High level of integrity, honesty, and professionalism.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • A chance to work with a diverse and talented team.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

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