Guest Service Representative
3 days ago
We are seeking a highly skilled Guest Service Representative to join our team at Residence Inn Sugarloaf Duluth. As a key member of our front desk team, you will be responsible for delivering exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.
Key Responsibilities:- Provide personalized service to guests, responding to their requests and concerns in a timely and professional manner.
- Manage the front desk operations, including check-in, check-out, and guest communication.
- Process guest payments, handle cash and credit transactions, and maintain accurate records.
- Collaborate with housekeeping, maintenance, and other departments to ensure seamless guest experiences.
- Upsell and promote hotel services and amenities to guests.
- Maintain a clean and organized work area, adhering to hotel standards and policies.
- Perform other duties as assigned by management to ensure the smooth operation of the hotel.
- High school diploma or equivalent required; degree in hospitality or related field preferred.
- Excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and vendors.
- Ability to work a flexible schedule, including evenings, weekends, and holidays.
- Basic computer skills and knowledge of hotel software systems.
- Ability to lift up to 25 pounds and stand for long periods.
- High level of integrity, honesty, and professionalism.
- A competitive salary and benefits package.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
- A chance to work with a diverse and talented team.
We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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Guest Service Representative
1 week ago
Duluth, Minnesota, United States Residence Inn Sugarloaf Duluth Full timeJob Title: Guest Service RepresentativeWe are seeking a highly skilled Guest Service Representative to join our team at Residence Inn Sugarloaf Duluth. As a key member of our front desk team, you will be responsible for delivering exceptional customer service to our guests, ensuring their stay with us is nothing short of outstanding.Key...
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Guest Services Representative
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