Regional Service Associate

2 weeks ago


Burlington, Massachusetts, United States Eastern Bank Full time
Job Summary

We are seeking a highly skilled Regional Service Associate to join our team at Eastern Bank. As a key member of our retail banking network, you will have the opportunity to work in multiple branch locations, providing exceptional customer service and support.

Key Responsibilities
  • Operational Compliance: Ensure adherence to bank policies and procedures, maintaining a high level of operational compliance.
  • Account Maintenance: Handle daily account maintenance, including processing deposits, verifying endorsements, and providing customers with receipts.
  • Customer Service: Provide exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Sales and Service Goals: Work towards achieving specific individual sales and service goals, including opening deposit accounts, preparing and processing loan applications, and making referrals to other bank business lines.
  • Teller Duties: Process deposits, cash checks, and sell monetary instruments, while maintaining accurate records and adhering to bank policies.
Requirements
  • Basic Business Acumen: Possess a strong understanding of business principles and practices.
  • Communication Skills: Excellent communication and interpersonal skills, with the ability to exchange accurate information and build strong relationships.
  • Technical Literacy: Proficient in using technology to perform job duties, including banking software and systems.
  • Education and Experience: High school diploma or equivalent required; 1-2 years of sales experience in a retail, financial services, or hospitality environment preferred.
Working Conditions

This role requires the ability to work in a fast-paced environment, with frequent customer contact and the need to remain stationary for long periods. Reliable transportation is a requirement, with mileage reimbursement provided for distances traveled beyond the normal daily commute.

At Eastern Bank, we value diversity, equity, and inclusion, and are committed to creating a workplace that is welcoming and inclusive for all employees. We offer a comprehensive compensation package, including medical, dental, vision, life, and disability insurance, retirement, vacation, and tuition reimbursement.



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