Regional Service Associate

2 weeks ago


Burlington, Massachusetts, United States Eastern Bank Full time
Job Summary

We are seeking a highly skilled Regional Service Associate to join our team at Eastern Bank. As a vital member of our retail banking network, you will have the unique opportunity to work in multiple branch locations, providing short-term to long-term support as needed.

Key Responsibilities
  • Operational compliance and adherence to policy
  • Daily account maintenance and other service issues
  • Process deposits to customer accounts and properly file government-mandated reports
  • Simultaneously perform duties of a traditional branch customer service representative and teller
  • Account Representative Duties:
    • Opens deposit accounts
    • Prepares and processes loan applications
    • Closes loans for customers
    • Makes referrals to other bank business lines and third-party partners
    • Proactively reaches out to high-value customers to retain and grow the portfolio
  • Teller Duties:
    • Process deposits to customer accounts
    • Cash checks for customers and non-customers
    • Process and record the sale of monetary instruments
    • Properly file government-mandated reports
    • Process foreign currency purchases and sales
    • Process various types of loan payments and credit card cash advances
Requirements
  • Basic business acumen and professionalism
  • Ability to communicate information and ideas so others will understand
  • Ability to build relationships and strong alliances across the organization
  • Ability to quickly learn all details about the products and services offered by the bank
  • High school diploma or equivalent required
  • 1-2 years of sales experience in a retail, financial services, or hospitality environment preferred
  • Some banking experience is preferred
Working Conditions

This role requires reliable transportation and the ability to remain in a stationary position for long periods of time without a break. The incumbent must also be able to transport items weighing 15 pounds or more.

At Eastern Bank, we pride ourselves on supporting our employees by offering tremendous opportunity for individual growth. We are an inclusive company that values diversity, equity, and inclusion. If you're excited about this role and have the skills and experience we're looking for, we encourage you to apply.



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