Regional Service Associate

5 days ago


Burlington, Massachusetts, United States Eastern Bank Full time
Job Description

Job Summary: We are seeking a highly skilled and motivated Regional Service Associate to join our retail banking network. As a vital member of our team, you will have the unique opportunity to work in multiple branch locations, providing short-term to long-term support as needed.

Key Responsibilities:
  • Operational Compliance: Ensure adherence to policy and procedures, handling daily account maintenance and other service issues as necessary.
  • Account Maintenance: Process deposits to customer accounts, verify cash and endorsements, and provide customers with receipts.
  • Loan Processing: Prepare and process loan applications for various lending units, including mortgage, consumer, and small business loans.
  • Sales and Service Goals: Work towards achieving specific individual sales and service goals through activities such as opening deposit accounts, closing loans, and making referrals to other bank business lines.
  • Teller Duties: Process cash checks, foreign currency purchases and sales, and loan payments and credit card cash advances.
Requirements:
  • Basic Business Acumen: Possess basic business acumen and professionalism.
  • Communication Skills: Ability to communicate information and ideas so others will understand.
  • Relationship Building: Ability to build relationships and strong alliances across the organization.
  • Product Knowledge: Ability to quickly learn all details about the products and services offered by the bank.
  • Education and Experience: High school diploma or equivalent required, 1-2 years of sales experience in a retail, financial services, or hospitality environment preferred.
Working Conditions:
  • Reliable Transportation: Access to reliable transportation is a requirement for this role.
  • Physical Demands: Ability to remain in a stationary position for long periods of time without a break and with continuous customer contact.
About Us:

At Eastern Bank, we pride ourselves on supporting our employees by offering tremendous opportunity for individual growth. We are an inclusive company that works to ensure that our valued employees are treated fairly, recognized for their individuality, and encouraged to reach their fullest potential.



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