IT Support Specialist
7 days ago
Location: Frankfort, KY (40601)
Workplace Type: 100% Onsite
Employment Type: Long-term Contract
Pay: $25/hr
We are seeking skilled IT professionals to join our client in Frankfort, KY for a Tier 2 Help Desk Technician opportunity. As a key member of our team, you will be responsible for a range of tasks, including troubleshooting, managing hardware requests, and providing user guidance.
Responsibilities:- Advanced Troubleshooting: Solve complex system problems, such as software bugs or data issues.
- User Training: Teach users how to work with advanced features and write simple guides.
- Problem Analysis: Identify the root cause of recurring problems and help implement solutions.
- Collaboration: Work with the Tier 3 team and system administrators to resolve issues and improve the system.
- Documentation: Maintain system help articles and troubleshooting guides.
- 3 years of experience in IT support or technical troubleshooting roles.
- Experience working with a ticketing system, such as ServiceNow, JIRA, Zendesk, Remedy, etc.
- Proven experience in phone technical support, with enterprise-level support being a plus.
- Strong troubleshooting abilities for both software and hardware issues.
- Clear and effective communication skills, especially when helping non-technical users.
- Ability to walk non-technical users through complex fixes in a clear, understandable way.
- Excellent problem-solving and customer service skills to provide a good experience for end-users.
Brooksource provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.
Job Types: Full-time, Contract
Pay: $25.00 per hour
Expected hours: 40 per week
Application Question(s):
- Are you within a comfortable driving distance of Frankfort, KY (40601) and are open to a HYBRID engagement, with every Tue - Thu on-site?
- Are you willing to take a drug test, in accordance with local law/regulations?
- Are you willing to undergo a background check, in accordance with local law/regulations?
Experience: Help desk: 1 year (Preferred)
Windows: 1 year (Preferred)
Ability to Commute: Frankfort, KY (Required)
Work Location: In person
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