Senior Technical Support Specialist

3 days ago


Frankfort, Kentucky, United States Oracle Full time
Job Summary

Oracle is seeking a highly skilled and experienced Senior Technical Support Specialist to join our Fusion Supply Chain Management Support team. As a key member of our team, you will be responsible for providing technical support and assistance to our customers and partners, ensuring that they receive the highest level of service and support.

Key Responsibilities
  • Provide technical support and assistance to customers and partners via phone, email, and other communication channels.
  • Research, resolve, and respond to complex technical issues across multiple product lines and boundaries.
  • Develop and maintain in-depth knowledge of Oracle's Fusion Supply Chain Management products and services.
  • Collaborate with cross-functional teams, including development, sales, and marketing, to ensure seamless support and service delivery.
  • Participate in training and development programs to stay up-to-date on the latest technologies and products.
  • Contribute to the development of technical documentation, knowledge base articles, and other support materials.
Requirements
  • Bachelor's degree in Computer Science, Information Systems, Science, Mathematics, Physics, or Chemistry, or equivalent experience.
  • 3+ years of experience in technical support, software development, or a related field.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced, dynamic environment.
  • Strong analytical and troubleshooting skills.
  • Knowledge of Oracle's Fusion Supply Chain Management products and services is highly desirable.
What We Offer
  • Competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • Collaborative and dynamic work environment.
  • Recognition and rewards for outstanding performance.


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