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Technical Support Specialist

2 months ago


Frankfort, Kentucky, United States Oracle Full time
Job Description

Oracle is seeking a highly skilled Technical Support Specialist to join our Support Services team. As a key member of our organization, you will be responsible for delivering post-sales support and solutions to our customers while serving as an advocate for their needs.

Key Responsibilities:
  • Field and resolve post-sales non-technical customer inquiries via phone and electronic means
  • Provide technical support and guidance on the use and troubleshooting of our Electronic Support Services
  • Act as a liaison between Oracle employees and customers, with minimal direction from management
  • Provide resolution on a wide range of technical and non-technical customer issues, primarily in real-time with follow-up for complex matters
Requirements:
  • Minimum 2-3 years' experience installing/configuring/supporting/administering Micros F&B management software products (Reporting and Analytics, RES 3700, Simphony)
  • Experience/understanding of working in a data center
  • Degree or equivalent experience in a technical field
  • Knowledge of food and beverage management procedures
  • Minimum two years' F&B experience
Preferred Qualifications:
  • 2+ years database experience (Oracle, MySQL) - Confident in writing/reading complex SQL queries and update statements
  • Working knowledge of Networks, PCs, and resolving installation issues
  • Experience working with virtual machines (VMWare, Oracle Virtualbox)
  • Familiarity of current operating systems
  • Previous technical support or help desk experience
About Us:

Oracle is a world leader in cloud solutions, using tomorrow's technology to tackle today's problems. We're committed to expanding our inclusive workforce that promotes diverse insights and perspectives. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency.

We're an Equal Employment Opportunity Employer and welcome applications from diverse candidates. If you require accessibility assistance or accommodation for a disability at any point, please let us know.