Trainee Manager for Optical Retail

1 week ago

Jacksonville, North Carolina, United States Stanton Optical Full time
Job Overview

Reports To: Brand Manager

Location: Store Location

Are you drawn to a vibrant and results-oriented retail atmosphere? Do you aspire to be part of a company that offers significant growth potential? At Stanton Optical, we are committed to nurturing our future leaders from the moment they come on board. As a Trainee Manager, your role will be to ensure a seamless and memorable experience for all our clients while guiding them through our distinctive sales process to meet their eyewear needs. We seek self-driven individuals who are ready to take charge of their earnings and career trajectory.

About Stanton Optical:

Stanton Optical stands as one of the fastest expanding, full-service optical retail centers in the nation. We are devoted to delivering exceptional customer service and high-quality eyewear at competitive prices. As a prominent optical retailer, we provide access to some of the most sought-after optical brands available.

Our team members embody and support the Vision, Mission, and Values of our parent company, Now Optics, which include:

Vision: Modernizing the eye care experience for everyone.

Mission: Simplifying eye care.

Values: iCARE

  • Integrity: We prioritize building trust with our customers, employees, and stakeholders through honest communication and consistent actions.
  • Collaboration: We value the combined talents of a diverse team, encouraging proactive communication and openness to new ideas.
  • Accountability: We take initiative and responsibility for our actions, striving to deliver our best in all endeavors.
  • Respect: We emphasize the importance of human relationships, fostering connections with transparency and empathy.
  • Empowerment: We make purposeful decisions that align with our company vision, appreciating the contributions of others and caring for those we serve.

Why Consider This Opportunity?

  • We are a rapidly growing, founder-led, privately owned eye care provider in the United States, committed to making quality eye care accessible and affordable for all.
  • We promote a flexible and dynamic work environment that encourages innovation and creativity, welcoming your proactive ideas to enhance our business.
  • Eligible employees benefit from comprehensive offerings such as medical, dental, and prescription drug coverage, along with company-paid life and short-term disability insurance, and free eyewear.
  • Enjoy paid time off that increases with tenure.
  • Access professional development and advancement opportunities.
  • Participate in employee recognition programs.
  • Utilize the Employee Assistance Program (EAP).
  • Receive two pairs of free eyewear annually, with additional discounts for friends and family.
  • Benefit from competitive variable compensation and sales commissions.
  • Collaborate with a remarkable team.

Key Responsibilities:

  • Welcome patients and customers as they enter the store, assess their needs to ensure a pleasant experience while promoting available products and services. Address customer inquiries.
  • Handle customer complaints, de-escalate dissatisfied patients, and provide effective solutions.
  • Achieve established sales targets while adhering to company and local policies.
  • Maintain quality control standards, including safety regulations.
  • Uphold brand standards by performing basic housekeeping tasks as needed.
  • Complete other assigned duties as required.

Qualifications:

  • A minimum of 1 year of proven experience in delivering exceptional customer service and exceeding sales targets in a fast-paced retail setting.
  • Demonstrated leadership capabilities with at least three years of experience in a retail environment.
  • Ability to multitask, prioritize, and adapt to changing business needs within a team context.
  • Effective communication skills with a diverse range of individuals.

Are You the Right Fit?

  • Do you align with our vision of modernizing eye care and simplifying the experience for all?
  • Do you possess an associate's degree or two years of management experience in a retail setting?
  • Are you passionate about providing outstanding customer service and eager to share that enthusiasm with others?
  • Do you have a strong interest in learning and fostering innovation within your team?
  • Do you consistently uphold high work standards while encouraging an entrepreneurial mindset among your colleagues?
  • Are you flexible with your schedule, adapting to business needs?
  • Are you proficient in MS Word, Google Docs, and similar applications?
  • Experience in the optical field is a plus.

Now Optics d/b/a Stanton Optical and My Eye Lab Brands is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law.

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