Retail Operations Manager

2 weeks ago


Jacksonville, North Carolina, United States Furniture Fair Full time
Job Overview

Furniture Fair, a leading retailer in eastern NC specializing in Furniture, Mattresses, Appliances, and Electronics for over 74 years, is seeking a dedicated Retail Operations Manager. This role is pivotal in overseeing the comprehensive management of the retail store. The ideal candidate will focus on enhancing customer satisfaction, achieving sales and profitability targets, and effectively managing team dynamics.

Key Responsibilities

  • Achieve sales objectives by training, motivating, and mentoring the sales team while providing constructive feedback.
  • Ensure exceptional customer satisfaction through outstanding service delivery.
  • Oversee store administration and ensure adherence to company policies and procedures.
  • Maintain superior store conditions and uphold visual merchandising standards.
  • Address and resolve any issues that arise from staff or customers, including complaints and grievances.
  • Exemplify exemplary behavior and high performance standards.
  • Perform additional managerial duties as required.

Required Skills

  • Demonstrated successful experience in retail management.
  • Strong leadership abilities and a business-oriented mindset.
  • Excellent customer relationship management skills.
  • Exceptional organizational capabilities.
  • Effective communication and interpersonal skills.

Job Type: Full-time



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