Customer Service Supervisor

7 days ago


Reno, Nevada, United States Floor & Decor Holdings, Inc. Full time
Job Summary

We are seeking a highly skilled and experienced Customer Service Supervisor to join our team at Floor & Decor Holdings, Inc. As a key member of our store leadership team, you will be responsible for overseeing the customer service operations and ensuring that our customers receive an exceptional shopping experience.

Key Responsibilities
  • Team Leadership: Direct and manage a team of customer service associates to ensure excellent customer service and a positive store environment.
  • Customer Service: Demonstrate a thorough understanding of customer service standards and ensure that all customer interactions are handled in a professional and courteous manner.
  • Inventory Management: Oversee inventory management and accuracy throughout the store, including receiving, stocking, and maintaining inventory levels.
  • Process Improvement: Identify opportunities for process improvement and implement changes to increase efficiency and productivity.
  • Communication: Communicate effectively with store management, associates, and customers to ensure seamless operations and resolve any issues that may arise.
Requirements
  • Experience: Minimum of 1 year of customer service supervisory experience or 4 years of customer service experience.
  • Education: High school diploma and/or GED.
  • Skills: Excellent communication and leadership skills, ability to work in a fast-paced environment, and proficiency in computer software.
Benefits
  • Competitive Salary: Based on experience.
  • Bonus Opportunities: Eligible for bonus opportunities at every level.
  • 401(k) Plan: Eligible for company match.
  • Medical, Dental, and Vision Insurance: Eligible for company-provided insurance plans.
Working Conditions
  • Warehouse Environment: Work in a warehouse environment with moderate noise levels.
  • Physical Demands: Ability to lift 25 pounds or more on a consistent basis.
Equal Employment Opportunity

Floor & Decor Holdings, Inc. is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment and providing opportunities for career advancement.



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