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Wagering Customer Service Representative

2 months ago

Reno, Nevada, United States Caesars Entertainment Full time
Job Overview

JOIN OUR TEAM At Caesars Sportsbook, a premier provider in the sports betting industry, we are seeking enthusiastic individuals to join our dynamic team. If you enjoy engaging with customers and thrive in a lively environment, we encourage you to explore this opportunity.

YOUR ROLE Reporting directly to the District Manager, you will serve as the face of our retail operations. Your primary responsibility will be to deliver exceptional customer service to both seasoned bettors and newcomers alike, ensuring a welcoming atmosphere at our sports book. As a knowledgeable resource on our diverse betting options, you will assist customers in making informed and responsible wagering decisions.

Benefits of Joining Us:
  • Full-time employees may qualify for benefits after a specified waiting period (including medical, dental, and vision coverage).
  • Flexible scheduling options available (including nights, weekends, and holidays).
  • Opportunities for career advancement within the organization.
Key Responsibilities:
  • Deliver outstanding customer service that encourages repeat visits.
  • Adhere to all company policies and regulations set forth by the gaming control board.
  • Become well-versed in our betting offerings and engage customers in discussions about these options.
  • Address customer inquiries and resolve disputes, escalating issues to your supervisor when necessary.
  • Collaborate effectively with team members and leadership to foster a positive work environment.
  • Complete all required documentation in accordance with company policy and regulatory standards.
  • Perform additional duties as assigned.
Qualifications:
  • Basic computer skills (Email, MS Excel, internet navigation).
  • A minimum of 1 year of cash handling experience in a professional setting.
  • High School Diploma, GED, or equivalent preferred.
  • Must be at least 21 years of age.
  • Ability to pass a drug screening, background check, and health screening.
  • Eligibility to obtain a gaming license from the relevant authorities.
  • Strong commitment to customer service.
  • Willingness to work a flexible schedule, including nights and weekends.
  • Professional appearance and demeanor.
  • Excellent communication skills, both verbal and written.
  • Basic math skills.
  • Understanding of compliance requirements as mandated by the company and regulatory bodies.
Physical Requirements:
  • Ability to stand for extended periods.
  • Capability to lift, pull, or push up to 25 lbs.
  • Ability to write for prolonged periods.
  • Flexibility to twist, bend, or reach as needed.
  • Exposure to a smoke-filled environment may occur.
The above statements outline the general nature and level of work performed by individuals in this role. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required.

About Caesars Sportsbook

Caesars Sportsbook is proud to be part of Caesars Entertainment, a leader in the gaming industry with a rich history of sports betting expertise. We are committed to treating all team members with respect and providing our customers with unparalleled service. As we expand our retail locations and enhance our digital offerings, we are excited to create new opportunities for our team members to make a meaningful impact.