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Customer Service Representative

2 months ago

Reno, Nevada, United States Fresh Form Draft Full time
Job Summary

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Fresh Form Draft. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences through effective communication, problem-solving, and issue resolution.

Key Responsibilities
  • Customer Interaction: Handle a high volume of customer inquiries, provide accurate information, and resolve issues in a timely and professional manner.
  • Order Management: Assist customers with placing orders, processing returns, and tracking shipments.
  • Issue Resolution: Identify and resolve customer complaints by determining the cause, selecting and explaining the best solution, and following up to ensure resolution.
  • Communication: Make outbound calls to follow up on customer inquiries, confirm orders, or conduct satisfaction surveys.
  • Documentation: Document all customer interactions, inquiries, complaints, and actions taken in our CRM system.
  • Escalation: Escalate unresolved issues to the appropriate department or supervisor.
  • Feedback: Provide feedback to the management team on recurring issues and suggest improvements to processes.
Requirements
  • Education: High school diploma or equivalent; additional education or certification in customer service is a plus.
  • Experience: Previous experience in a call center or customer service role is preferred.
  • Skills: Strong verbal and written communication skills, excellent problem-solving abilities, and attention to detail.
  • Technical Skills: Proficiency with computers and familiarity with CRM systems.
  • Availability: Ability to work flexible hours, including evenings and weekends, if required.
Why Join Us?
  • Benefits: Health, dental, and vision insurance, paid time off (PTO), and holiday pay.
  • Professional Growth: Opportunities for career advancement and ongoing training and development programs.
  • Company Culture: Collaborative and dynamic work environment with a passion for design excellence and innovation.