Customer Service Lead
4 days ago
We are seeking a highly skilled and experienced Customer Service Lead to join our team at the City of Reno. As a key member of our Reno Direct Call Center, you will be responsible for leading, training, and supervising a team of customer service representatives, ensuring exceptional customer service and resolving complex customer issues.
Key Responsibilities- Lead and supervise a team of customer service representatives, providing guidance and support to ensure excellent customer service.
- Train and develop team members to improve their skills and knowledge, ensuring they are equipped to handle complex customer issues.
- Monitor and evaluate team performance, identifying areas for improvement and implementing changes to enhance customer satisfaction.
- Respond to customer inquiries and resolve complex issues in a timely and professional manner.
- Collaborate with other departments to ensure seamless communication and resolve customer issues.
- Develop and implement process improvements to enhance customer service and reduce wait times.
- Manage and maintain accurate records and reports, providing regular updates to management.
- 3+ years of experience in customer service, preferably in a call center environment.
- Proven track record of leading and supervising teams, with a focus on customer satisfaction.
- Excellent communication and interpersonal skills, with the ability to work with diverse stakeholders.
- Ability to work in a fast-paced environment, with a focus on meeting customer needs and resolving complex issues.
- Strong analytical and problem-solving skills, with the ability to identify and implement process improvements.
- High school diploma or equivalent required, with a degree in a related field preferred.
The City of Reno offers a competitive salary and benefits package, including medical, dental, and vision insurance, as well as a 401(k) retirement plan. We also offer opportunities for professional growth and development, with a focus on employee satisfaction and well-being.
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Senior Customer Service Lead
1 week ago
Reno, Nevada, United States City of Reno Full timePosition OverviewJob TitleLead Citizen Service RepresentativeClass Code1589Compensation$52, $70,636.80 AnnuallyRole SummaryThe Lead Citizen Service Representative plays a pivotal role in managing a team dedicated to delivering specialized office support and clerical functions within the customer service call center.Key ResponsibilitiesOversee a team that...
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Senior Customer Service Lead
2 weeks ago
Reno, Nevada, United States City of Reno Full timeLead Citizen Service RepresentativePosition OverviewThe Lead Citizen Service Representative plays a pivotal role in managing a dedicated team that provides specialized support and clerical functions within the Reno Direct customer service center.Key ResponsibilitiesSupervise a team engaged in specialized office support and clerical tasks.Handle and assess...
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Customer Service Lead, NV
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Customer Support Team Lead
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Customer Service Representative
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Customer Service Representative
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Customer Service Representative
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Customer Service Representative
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Customer Service Representative
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Customer Service Representative
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Customer Service Representative
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Facility Services Lead
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Automotive Service Professional
7 days ago
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Customer Service Operations Manager
2 weeks ago
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Team Lead
4 days ago
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Customer Service Associate
1 week ago
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Customer Service Retail Representative
2 weeks ago
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Customer Service Representative
3 days ago
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