Business Operations Manager

4 weeks ago


Atlanta, Georgia, United States Dogtopia Full time

Job Summary

Dogtopia, the industry leader in dog daycare, boarding, and spa services, is seeking an experienced and organized Assistant General Manager to join our team. As a key member of our management team, you will assist the General Manager in leading the team, ensuring a great environment for our furry friends, and delivering top-notch customer service.

Key Responsibilities

  • Assist in creating staff schedules and monitor daily schedules to maintain optimum staffing and development.
  • Lead by example, coaching all team members on contributing to a positive team-oriented culture and delivering written performance reviews.
  • Maintain a clean and safe environment, ensuring our furry friends are always in a safe and clean environment.
  • Utilize training opportunities for the team, actively communicate developmental needs and issues to management, and develop team members in up-selling and using dog evaluations to grow revenue.
  • Maintain a neat and organized Front Desk team and area, setting the example for the team on customer service standards and striving for high customer review ratings.

What We Offer

  • A fun, dynamic team culture with more than 60 locations.
  • Education in basic dog obedience and training.
  • Competitive wages with flexibility in scheduling.
  • Additional certification programs available.
  • Opportunities for career progression based on performance.

Requirements

  • Team management skills.
  • Ability to lead by example and coach team members.
  • Excellent communication and customer service skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.

Work Location

In person



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