Business Operations Manager
4 weeks ago
Job Summary
Dogtopia, the industry leader in dog daycare, boarding, and spa services, is seeking an experienced and organized Assistant General Manager to join our team. As a key member of our management team, you will assist the General Manager in leading the team, ensuring a great environment for our furry friends, and delivering top-notch customer service.
Key Responsibilities
- Assist in creating staff schedules and monitor daily schedules to maintain optimum staffing and development.
- Lead by example, coaching all team members on contributing to a positive team-oriented culture and delivering written performance reviews.
- Maintain a clean and safe environment, ensuring our furry friends are always in a safe and clean environment.
- Utilize training opportunities for the team, actively communicate developmental needs and issues to management, and develop team members in up-selling and using dog evaluations to grow revenue.
- Maintain a neat and organized Front Desk team and area, setting the example for the team on customer service standards and striving for high customer review ratings.
What We Offer
- A fun, dynamic team culture with more than 60 locations.
- Education in basic dog obedience and training.
- Competitive wages with flexibility in scheduling.
- Additional certification programs available.
- Opportunities for career progression based on performance.
Requirements
- Team management skills.
- Ability to lead by example and coach team members.
- Excellent communication and customer service skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
Work Location
In person
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