Executive Director of Luxury Retail

1 week ago


Houston, Texas, United States Ring Concierge Full time
Executive Director of Luxury Retail

Ring Concierge, a leading fine jewelry company, is seeking a seasoned Executive Director of Luxury Retail to lead our Houston boutique team.

About the Role
  • Cultivate a culture of excellence, inspiring our team to deliver exceptional service and drive business growth through strategic leadership and operational excellence.
  • Foster a culture of elevated brand experience for both clients and employees, ensuring every interaction reflects the essence of luxury and sophistication.
  • Create a client-centric culture by being the leader and ambassador of the client experience for the team.
Key Responsibilities
  • Recruit, onboard, and train a high-performing luxury sales team, fostering a collaborative and supportive environment focused on achieving and exceeding sales targets and KPIs.
  • Develop and execute strategic plans to meet and exceed store sales targets, driving business growth while maintaining brand integrity.
  • Proactively identify opportunities to enhance the client experience and drive sales through effective clienteling, personalized communication, and relationship-building initiatives.
  • Manage and de-escalate tense situations with grace and professionalism, ensuring employee safety, client satisfaction, and loyalty are prioritized at all times.
  • Oversee back-of-house operations, including inventory management, repairs, returns-to-brand (RTBs), and visual merchandising, to maintain an organized and efficient boutique environment.
Requirements
  • 3+ years of direct management experience in Fine Jewelry or a related field.
  • Demonstrated success in recruiting, training, and leading high-performing sales teams to achieve and exceed sales targets and KPIs.
  • Passion for fine jewelry and a keen eye for design, with a strong appreciation for craftsmanship and luxury sales.
  • Exceptional interpersonal and communication skills, with the ability to inspire and motivate others to deliver excellence.
  • Proven ability to manage and de-escalate tense situations with professionalism and diplomacy.
About Ring Concierge

Ring Concierge is a rapidly growing fine jewelry company specializing in bespoke bridal rings and fine jewelry. We are committed to delivering exceptional customer experiences and building long-lasting relationships with our clients.

Employee Benefits
  • Unlimited PTO (blackout periods apply)
  • Commission Eligible
  • 401K
  • Medical, Dental & Vision benefits
  • Employee discount
  • Employee Assistance Program

We are an equal opportunities employer and value diversity in our organization. If you are a visionary leader with a passion for luxury retail and a commitment to excellence, we invite you to explore this opportunity.



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