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Luxury Retail Store Leader

2 months ago

Houston, Texas, United States L'AGENCE Full time
Job Overview

Position: Store Manager

Are you enthusiastic about high-end fashion and possess a strong background in team leadership to provide outstanding customer service? We are looking for an energetic and charismatic Store Manager to oversee our operations. In this pivotal role, you will be instrumental in driving our brand's success, ensuring that every customer receives tailored service that surpasses their expectations. Your rich experience in retail, especially in the luxury segment, along with your skills in client relations and team management, will be essential in fostering a vibrant store atmosphere. If you are a strategic planner with a true passion for luxury retail and a knack for motivating others, we would be eager to connect with you.

About L'AGENCE:

Founded in 2008, L'AGENCE has its roots in Hollywood and has garnered a loyal following among celebrities and their stylists. Our collections are inspired by the effortless chic of Southern California blended with Parisian elegance, showcasing sultry glamour through vivid colors, striking prints, and timeless designs that cater to the cosmopolitan lifestyle. We create a complete wardrobe for every occasion, seamlessly transitioning from travel to formal events.

Our brand thrives on community, fostering a culture of empowerment, and prioritizing the well-being of our team.

Key Responsibilities:

  • Leadership & Strategy: Act as a brand ambassador, promoting L'AGENCE's culture both internally and externally.
  • Drive financial performance by analyzing and implementing improvements based on retail KPIs.
  • Ensure adequate floor coverage, meet financial goals, maintain visual merchandising standards, and uphold exceptional client service.
  • Collaborate with various departments including Operations, Visual Merchandising, and HR to propel the business forward.
  • Develop and execute strategic business plans to enhance performance and address opportunities.
  • Maintain an inviting store atmosphere that reflects the brand's image.
  • Foster a positive work environment across the store and among cross-functional teams.

Client Engagement:

  • Focus on client acquisition and retention, building lasting relationships for the store and brand.
  • Ensure that your team delivers outstanding client experiences across all engagement channels.
  • Adopt a solution-oriented approach to resolve customer service challenges.
  • Oversee the Client Consignment business, ensuring efficiency and timely processing.

Marketing Initiatives:

  • Collaborate with store teams and headquarters to design and implement events that attract and retain clients.
  • Establish a local network of influencers and partners to enhance brand visibility and client loyalty.

Team Development:

  • Align work schedules with store objectives.
  • Manage and resolve workplace conflicts effectively.
  • Attract and retain top talent for the retail location.
  • Continuously coach and develop team members to meet performance goals and foster growth opportunities.
  • Lead store meetings as necessary.
  • Ensure compliance with legal, safety, and internal procedures.

Visual Standards:

  • Ensure the store's visual presentation aligns with corporate standards.
  • Support visual merchandising efforts in accordance with guidelines, considering local market trends.

Operational Excellence:

  • Oversee the accuracy of physical inventory, including regular cycle counts and reconciliations.
  • Initiate and complete merchandise receipts and transfer requests.
  • Safeguard company assets, including cash handling and inventory management.
  • Additional responsibilities may arise based on business needs.

Qualifications:

  • Minimum of 3 years of experience in a managerial role.
  • Experience in women's apparel retail is preferred, particularly in Contemporary or Luxury sectors.
  • Ability to create, manage, and adhere to deadlines effectively.
  • Familiarity with key retail performance metrics.
  • Adaptable, open-minded, and a compassionate listener.
  • Strong organizational, writing, and communication skills.
  • Proficient in Microsoft Office 365 Suite and POS systems.
  • Comfortable with technology, including PC and iOS devices.
  • Willingness to travel as needed.
  • Physical ability to climb ladders and lift 25+ lbs.

L'AGENCE is dedicated to providing equal employment opportunities and fostering a diverse workplace. We consider candidates without regard to race, color, religion, age, gender identity, sexual orientation, national origin, disability status, veteran status, or any other characteristic protected by applicable laws.