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Luxury Retail Manager

2 months ago

Houston, Texas, United States Ermenegildo Zegna Holditalia S.p.A Full time

About Ermenegildo Zegna

Ermenegildo Zegna is a leading global luxury menswear brand, recognized for its high-quality products and exceptional customer service. As a General Manager for Zegna, you will play a crucial role in delivering an unforgettable luxury shopping experience to our customers.

Your Opportunity

As a key member of our team, you will be responsible for leading a team of highly motivated and talented retail professionals. Your primary objective will be to maximize sales through retail operational excellence and support to the overall store visual and image.

Key Responsibilities

  • Business Development
    • Maximize store sales and revenue by utilizing all available data, knowledge of the business, and marketplace to consistently seek new opportunities to improve core business.
    • Propose store events to generate business and actively participate in the community to drive external sales generation.
    • Active benchmarking of competitor business and brand activities.
  • Customer Relationships and Customer Service
    • Role model customer service and coach Customer Advisors in developing long-lasting relationships with customers.
    • Attract, create, and maintain loyal Zegna customers at every opportunity, managing customer relationships and building solid relationships with VIP customers.
    • Analyze and utilize CRM data, setting the direction of the sales team in developing business plans and relationship activities.
  • Product
    • Develop an in-depth knowledge of Zegna products, including composition, style, and origin.
    • Execute activities to drive sell-through, pro-active collaboration with merchandising and planning teams on stock consolidation and transfers.
    • Provide feedback on products to assist merchandising teams on buying plans.
  • People
    • Consistently raise the standard of the in-store team through active training, coaching, and motivating team members, increasing sales effectiveness, and enhancing the customer experience.
    • Manage and implement performance management and talent development processes; recognize and reward potential talent.
    • Manage and resolve conflicts, taking disciplinary action as needed to ensure a healthy team environment.
    • Recruit, select, hire, and train Customer Advisors.
  • Sales Management
    • Set monthly, weekly, and daily sales goals delivered with sound action plans to meet and exceed annual plan.
    • Plan Salesforce staffing deployment and store shift management.
    • Plan for trading peaks and troughs, emergencies, and ad-hoc situations.
  • Store Operations
    • Support efficiency and effectiveness of daily sales activities as well as stock room management to prevent stock shrinkage.
    • Achieve excellence in retail operations and company standards.
    • Develop store communication content and ensure best practices and information are consistently shared.
    • Manage all financial aspects of business operations, accounting, and budgeting, including the use of daily, weekly, monthly reporting tools; analysis of report data; cash register operations, and sales against goals - tracking sales versus established standards.
    • Guarantee all HQ guidelines in terms of video, music, packaging, stationery, fragrance diffusion, etc. are properly implemented.
    • Ensure consistent and high standards of MTM in-store operations and services.

Requirements

  • 5-6 years' experience in luxury retail and/or hospitality.
  • Ability to self-learn and self-develop.
  • Generates customer delight.
  • Proficient with digital technology.
  • Familiar with Apple products is a plus.
  • Excellent written and verbal communication skills.
  • Bachelor's degree or equivalent required.