Luxury Spa Operations Manager

2 months ago


Houston, Texas, United States BIOLOGIQUE RECHERCHE Full time
Position Overview

About Biologique Recherche:
Biologique Recherche is a distinguished skincare brand renowned for its artisanal, craft-based approach to beauty. Our products are designed for professional application and expert recommendations, making them a staple in prestigious spas and salons worldwide. With a focus on customized skincare solutions, we utilize pure, concentrated, and raw active ingredients, alongside innovative formulations that set us apart in the premium skincare market.

Role: Luxury Spa Operations Manager
The ideal candidate thrives in a high-end luxury setting, prioritizing exceptional client experiences. As the Luxury Spa Operations Manager, you will engage directly with clients to address concerns and ensure satisfaction with our services. The successful candidate will possess strong organizational skills and inspiring leadership abilities, overseeing all facets of spa operations while reporting to the Retail Director.

Key Responsibilities:

  • Lead the development, management, and growth of the spa and its staff.
  • Engage with clients, sharing in-depth brand and product knowledge.
  • Conduct interviews, training, scheduling, and performance evaluations for all staff; ensure adherence to payroll procedures.
  • Review guest feedback and implement necessary adjustments while maintaining brand standards.
  • Assist in formulating policies and procedures to enhance operational efficiency.
  • Facilitate regular staff meetings to communicate spa policies and strategies for sales enhancement and client satisfaction.
  • Provide clear guidance to staff, fostering a positive and effective work environment.
  • Ensure a safe and hazard-free environment for all employees and clients, promoting safety awareness consistently.

Candidate Profile:

  • Exceptional verbal and written communication skills.
  • Able to manage multiple tasks in a fast-paced environment.
  • Flexible schedule availability, including weekdays, weekends, and holidays.
  • Ability to cultivate a motivating and positive workplace atmosphere.
  • Strong social awareness and situational understanding, particularly in luxury settings.
  • 5+ years of experience in customer service.
  • 3+ years of experience in supervisory or team management roles.
  • 2+ years of experience in the beauty industry, especially in skincare.
  • Proficient in Microsoft Office applications.

Employee Benefits:

  • Comprehensive Medical, Dental, and Vision coverage.
  • 401(k) Retirement Plan with matching contributions.
  • Commuter Benefits.


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