Luxury Retail Store Leader

1 week ago

Houston, Texas, United States L'AGENCE Full time
Job Overview

Position: Store Manager

Are you enthusiastic about high-end fashion and possess a solid history of guiding teams to provide outstanding customer service? We are looking for an energetic and charismatic Store Manager to oversee our operations. In this position, you will be pivotal in driving our brand's success, ensuring that every customer receives tailored service that surpasses their expectations. Your extensive background in retail, especially in the luxury market, along with your skills in client relations and team management, will be essential in fostering a successful store atmosphere. If you are a strategic planner with a true passion for luxury retail and a knack for motivating others, we are eager to connect with you.

About L'AGENCE:

Founded in 2008, L'AGENCE has its roots in Hollywood and has garnered a loyal following among celebrities and their stylists. Our collections blend the effortless chic of Southern California with a Parisian flair, embodying a sultry glamour through vibrant hues, striking patterns, and timeless designs that cater to the jet-set lifestyle. We curate complete wardrobes suitable for every occasion, seamlessly transitioning from travel to formal events.

Our brand thrives on community, empowerment, and a dedication to supporting our people.

Key Responsibilities:

  • Leadership & Strategy: Act as a brand ambassador, promoting L'AGENCE's culture both internally and externally.
  • Drive financial performance by analyzing and implementing improvements based on retail KPIs.
  • Ensure effective floor coverage, achieve financial objectives, maintain visual merchandising standards, and oversee client service and operational functions.
  • Collaborate with various departments, including Operations, Visual Merchandising, and HR, to advance business goals.
  • Develop and execute strategic business plans to enhance performance and address opportunities.
  • Maintain a store atmosphere that reflects the brand's image.
  • Foster a positive work environment across the store and with cross-functional teams.

Client Engagement:

  • Focus on client acquisition and retention, nurturing relationships for the store and brand.
  • Ensure that you and your team deliver exceptional client experiences across all engagement channels.
  • Adopt a solution-oriented approach to resolving customer service challenges.
  • Oversee the Client Consignment business, ensuring efficient processes and timely merchandise returns.

Marketing Initiatives:

  • Collaborate with Store Teams and Headquarters to create and execute in-store events aimed at client acquisition and retention.
  • Build a local network of influencers and partners to promote the brand and enhance client loyalty.

Team Development:

  • Align work schedules with store objectives.
  • Manage and resolve workplace conflicts effectively.
  • Attract and retain talent for the retail location.
  • Continuously coach, motivate, and develop team members to achieve performance goals and growth opportunities.
  • Lead store meetings as necessary.
  • Ensure compliance with legal, safety, and internal procedures.

Visual Standards:

  • Ensure the store's image aligns with corporate standards and that the team upholds these standards.
  • Support visual merchandising efforts in accordance with guidelines and local market trends.

Operational Excellence:

  • Ensure accurate physical inventory management, including regular cycle counts and reconciliations.
  • Facilitate merchandise receipts and transfer requests.
  • Safeguard company assets, including cash handling and inventory.
  • Take on additional projects as needed to support business objectives.

Qualifications:

  • A minimum of 3 years of experience in a managerial role.
  • Experience in women's apparel retail is preferred, especially in Contemporary or Luxury sectors.
  • Ability to create, manage, and adhere to deadlines effectively.
  • Familiarity with key retail performance metrics.
  • Adaptable, open-minded, and an active listener.
  • Strong organizational, writing, and communication skills.
  • Proficient in Microsoft Office 365 Suite and POS software.
  • Comfortable with technology, including PC and iOS devices.
  • Willingness to travel as needed.
  • Physical ability to climb ladders and lift up to 25 lbs.

L'AGENCE is committed to fostering a diverse workplace and providing equal employment opportunities. We consider candidates without regard to race, color, religion, age, gender identity, sexual orientation, national origin, disability status, veteran status, or any other characteristic protected by applicable laws.

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