Customer Experience Ambassador

1 week ago


Milford, Pennsylvania, United States MILFORD HOSPITALITY GROUP Full time
Job Description

The Guest Services Agent will be responsible for ensuring the smooth operation of Guest Services and guest satisfaction. This role requires a strong understanding of hotel operations and the ability to provide exceptional customer service.

Key Responsibilities:

  • Knowledge of hotel systems and processes
  • Greeting guests and making them feel welcome
  • Assigning rooms and processing payments
  • Accommodating guest requests and working with the Director of Hotel Operations
  • Ensuring proper cleanliness of rooms and overseeing breakfast preparations

Requirements:

  • Strong communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Knowledge of Oracle and hotel room reservation processes


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