Client Service Representative
2 days ago
VCA Animal Hospitals is seeking a skilled Client Service Representative to provide exceptional customer service and support to our clients and their pets.
**Key Responsibilities:**
Greet visitors and answer telephones in a professional and courteous manner
Schedule and confirm appointments, ensuring seamless communication with clients and staff
Place outbound calls for follow-ups and prospective clients, building strong relationships
Present and explain fees, processing payments with ease and transparency
Recommend and obtain products and services, including prescriptions, to meet client needs
Answer questions regarding products and services, educating clients on general animal care and husbandry
Manage medical records, charts, reports, and correspondence with accuracy and attention to detail
Maintain a clean and organized hospital environment, ensuring a positive experience for clients and staff
**Requirements:**
At least one year of experience in customer service or a related field
High School Diploma/GED or equivalent
Excellent communication and listening skills
Compassion for pets and people, with awareness and understanding of others' reactions
Proven decision-making skills to choose the most appropriate course of action
Ability to integrate new information into problem-solving
Proficiency in Microsoft Office
Availability to work evenings and a rotating Saturday
**Benefits:**
We offer competitive compensation, a comprehensive benefits package, including medical, dental, vision, and paid vacation/sick days, 401(k), generous employee pet discounts, and more.
We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement, please see our career page.
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