Client Service Representative
5 days ago
VCA Met Vet West Animal Hospital is seeking a skilled Client Service Representative to provide exceptional customer service and support to our clients and their pets.
Key Responsibilities:
- Provide warm and welcoming greetings to clients and their pets
- Answer phone calls and respond to client inquiries in a timely and professional manner
- Schedule and confirm appointments, ensuring seamless communication with clients and staff
- Place outbound calls to follow up with clients and prospective clients
- Present and explain fees, including processing payments in a clear and concise manner
- Recommend and obtain products and services, including prescriptions, to meet client needs
- Answer questions regarding products and services, providing education on general animal husbandry and non-medical pet care
- Manage medical records, charts, reports, and correspondence with accuracy and attention to detail
- Maintain a clean and organized hospital environment, ensuring a positive experience for clients and staff
Requirements:
- At least one year of experience in customer-facing roles
- High School Diploma/GED or equivalent
- Excellent communication and listening skills
- Compassion for pets and people, with awareness and understanding of others' reactions
- Proven decision-making skills to choose the most appropriate course of action
- Ability to integrate new information into problem-solving
- Proficiency in Microsoft Office
- Availability to work evenings and a rotating Saturday
Benefits:
- Competitive compensation starting at $16/hour
- Comprehensive benefits package, including medical, dental, vision, and paid vacation/sick days
- 401(k) plan and generous personal pet care discounts
VCA Animal Hospitals is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment.
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