Commercial Loan Servicing Specialist

6 hours ago

Cleveland, Ohio, United States Collabera Full time
Job Title: Commercial Loan Servicing Specialist

Collabera is seeking a highly skilled Commercial Loan Servicing Specialist to join our team. As a key member of our commercial loan servicing team, you will be responsible for providing exceptional customer service to internal and external customers, processing commercial monetary transactions, and maintaining accurate records.

Key Responsibilities:
  • Administer moderate procedures, analysis, tasks, and reporting for filing, recording, processing, servicing, recording, and/or organization of documentation associated with commercial loans.
  • Review and ensure proper documentation or procedures are used for complex activities and check the work of less experienced employees.
  • Identify and resolve moderate issues by following established guidelines.
  • Refers more complex problems to Senior Specialist or supervisor.
  • May provide service in relation to billing inquiries, service requests, suggestions, and complaints from customers.
Requirements:
  • High School Diploma or equivalent work experience required. Bachelor's degree in Finance or Accounting preferred.
  • 2+ years of experience and a strong knowledge of commercial loan servicing.
  • Demonstrates solid understanding of accounting principles.
  • Familiarity with systems such as CLS/CL3 and LoanIQ.
  • Proven excellent verbal/written communication and interpersonal skills.
  • Excellent judgement and decision-making skills, demonstrated leadership skills.
  • Strong analytical, research, and problem resolution skills.
  • Comfortable navigating multiple computer systems and applications to utilize resources to draw conclusions & solve complex challenges.
  • Moderate knowledge of banking policies, procedures, government regulations.
  • Ability to perform complex scheduled and non-scheduled maintenance functions.
  • Excellent internal and external customer service skills and proven ability to diffuse difficult customer situations independently.
Why Join Collabera?

Collabera is a leading provider of IT and business services, and we offer a dynamic and supportive work environment. As a Commercial Loan Servicing Specialist, you will have the opportunity to work with a talented team of professionals, develop your skills and expertise, and contribute to the success of our clients.

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