Customer Service Representative

2 weeks ago


Cleveland, Ohio, United States Tower Loan Full time

Job Summary:

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Tower Loan in Cleveland, MS.

Key Responsibilities:

  • Investigate credit and maintain cash drawers to ensure accurate and efficient financial transactions.
  • Solicit current and former customers to promote additional business and improve customer relationships.
  • Perform various clerical activities, including filing, typing, and assembling folders with sales finance and loan contracts.
  • Prepare and distribute branch reports in a timely manner to support business operations.
  • Respond to credit inquiries and promptly inform the manager to ensure seamless communication.
  • Assist in maintaining a clean and professional office environment, including monitoring inventory and requisitioning supplies as needed.

Requirements:

  • High school graduate or equivalent experience preferred.
  • Typing, basic computer knowledge, and good communication skills are essential for success in this role.

Physical Demands:

  • Requires the use of a computer terminal and ability to speak to and hear customers via the telephone and in person.
  • Pick up mail from the post office and night deposit bag from the bank as needed.

Additional Information:

The above description outlines the most significant job functions performed, but may include other similar functions or assignments not specifically mentioned.



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