Technical Support Engineer

6 days ago


Pine Bluff, Arkansas, United States Saracen Casino Full time
Job Summary

We are seeking a highly skilled IT Support Specialist to join our team at Saracen Casino Resort. As a key member of our IT department, you will be responsible for providing technical support and maintenance for our critical business applications.

Key Responsibilities
  • Application Support: Provide technical support and maintenance for our business applications, including troubleshooting, installing upgrades and patches, and ensuring system stability.
  • Technical Assistance: Collaborate with application personnel to understand application requirements and provide technical assistance as needed.
  • Documentation and Reporting: Create and update documentation relating to systems, application equipment, and user locations, and maintain logs of all issues and assist to resolve issues efficiently.
  • Process Improvement: Identify opportunities for process improvement and make recommendations to enhance system performance and reliability.
  • Disaster Recovery: Participate in disaster recovery testing exercises and ensure that complete and thorough backup, recovery, and disaster recovery procedures are in place for critical business applications and systems.
  • Customer Service: Provide exceptional customer service to all patrons and communicate in a pleasant, friendly, and professional manner always.
  • Team Collaboration: Collaborate with department personnel for IT-related issues and present viable solutions.
  • Hardware and Software Maintenance: Maintain all hardware and software for processes according to security requirements.
  • Project Coordination: Coordinate internal resources and third parties/vendors for the flawless execution of projects.
  • Training and Development: Train team members on new software and participate in on-call schedules.
Requirements
  • Education: Associate degree or higher in Computer Science, Information Sciences, or Business Administration from a four-year college or university.
  • Experience: One to three years related experience and/or training, or an equivalent combination of education and experience.
  • Skills: Superior computer skills, proficiency in software applications currently in use by the company, and a minimum of 1 year's experience with business applications in Gaming, Finance, Retail, Human Resources, and/or Hospitality industry.
  • Language: Ability to read, analyze, and interpret documents, and respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.


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