Systems Support Engineer

2 weeks ago


Lynchburg, Virginia, United States Emerge Talent Cloud Full time
Position Overview

For over 150 years, Emerge Talent Cloud has been at the forefront of consumer healthcare innovation, delivering a wide array of trusted personal health and beauty products. We pride ourselves on our commitment to quality and excellence in service.

We are currently seeking a Systems Support Engineer to deliver technical support to our computer system users. This role involves the design, implementation, and maintenance of software and server systems, including Azure Active Directory and Microsoft 365 products. The ideal candidate will also create custom applications for our IT service management platform, adhering to ITIL best practices.

Key Responsibilities
  • Ensure the effective operation of software systems, virtualization, and backup solutions.
  • Provide tier 2 support for both cloud-based and on-premises software systems.
  • Engage in security measures and incident response protocols.
  • Monitor software licenses and usage metrics.
  • Install and conduct advanced repairs on hardware, software, or peripheral devices, including troubleshooting.
  • Adhere to cGMP processes for validated systems.
  • Participate in the validation of computer systems for GMP functions.
  • Be available for on-call support outside of regular hours for software and hardware systems.
  • Utilize technical manuals, collaborate with users, and perform diagnostics to resolve issues and provide technical assistance.
  • Refer significant hardware or software issues to vendors or technicians for resolution.
  • Update training and system procedure documentation as necessary.
  • Collaborate with staff, users, and management to define requirements for new systems or modifications.
  • Conduct evaluations of software or hardware and recommend enhancements or upgrades.
  • Inspect equipment and prepare for user delivery.
  • Support the rollout of Single Sign-On for various systems using SAML or OAuth.
  • Assist in the implementation of change management processes, including Enterprise Password Management and Mobile Device Management.
  • Familiarity with remote management tools is preferred.
  • Possess strong knowledge and experience in Helpdesk Ticketing Systems.
  • Demonstrate proficiency in M365, Defender 365, Office 365, and various desktop software applications.
  • Manage Windows Active Directory and Azure Active Directory services.
  • Utilize License and Asset Management Software effectively.
  • Employ desktop imaging and file restoration tools.
  • Conduct backup and restoration testing for compliance and audit purposes.
Qualifications
  • Bachelor's degree in Information Technology or a related engineering field, or equivalent experience.
  • Technical certifications in ITIL, M365 Administration, Azure Administration, or equivalent.
  • Demonstrated experience in project management within IT.
  • A minimum of 6 years of relevant experience is preferred.
What We Offer

At Emerge Talent Cloud, we provide a supportive environment where you can build a rewarding career. Our offerings include:

  • A collaborative workplace with a diverse team.
  • Commitment to employee health and safety.
  • A clean and compliant work environment.
  • Comprehensive benefits package including paid time off, retirement savings plans, medical, dental, and vision coverage, competitive pay, life insurance, and tuition reimbursement.
  • Stability and growth opportunities within a financially strong organization.


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