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Lead Technical Support Specialist

2 months ago

Lynchburg, Virginia, United States Cynet Systems Full time
Position OverviewKey Responsibilities:
  • Proficient in utilizing Microsoft Desktop applications, including but not limited to Windows, SharePoint, MS Office Suite, and MS Teams.
  • Expertise in managing Outlook functionalities.
  • Skilled in troubleshooting methodologies and overseeing the administration of desktops and wireless devices.
  • Experience in the proper installation of ethernet cabling and organizing network cables within wiring closets, including t568b terminations.
  • Ability to convey information clearly and effectively, both verbally and in written formats, to diverse audiences.
  • Familiarity with help request tracking systems and reporting tools.
  • Demonstrated strong customer service abilities, emphasizing a customer-first approach.
  • Accountable for providing agency-specific end-user assistance across the organization.
  • Responsible for diagnosing issues, managing problems, and escalating concerns to ensure timely resolution and communication of outcomes to clients.
  • Capable of troubleshooting both hardware and software challenges.