Hotel Front Desk Representative

2 weeks ago


Kansas City, Missouri, United States Fairfield Inn by Marriott Kansas City DowntownUnion Hill Full time
Hotel Front Desk Agent Job Description

We are seeking a highly skilled and customer-focused Hotel Front Desk Agent to join our team at Fairfield Inn by Marriott Kansas City Downtown/Union Hill. As a key member of our guest services team, you will be responsible for providing exceptional service to our guests, ensuring their stay is memorable and enjoyable.

Responsibilities:
  • Welcome and register guests, manage their account information, and provide keys and room numbers.
  • Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests' needs.
  • Field customer complaints and resolve issues in a professional and courteous manner.
  • Work with the housekeeping staff to ensure rooms are ready for new guests.
Qualifications:
  • Experience answering telephone calls and troubleshooting stressful situations.
  • Impeccable interpersonal, time management, organizational skills, and customer service skills.
  • High school graduate, GED recipient, or equivalent.
  • Previous experience or working knowledge of Microsoft Office and reservation management systems.
  • 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred.
Compensation:

$15 - $18 hourly



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