Front Desk Representative

2 weeks ago


Kansas City, Missouri, United States Elms Hotel & Spa Full time
Job Summary

We are seeking a skilled and friendly Front Desk Agent to join our team at Elms Hotel & Spa. As a Front Desk Agent, you will be responsible for providing exceptional guest service, ensuring a smooth and efficient check-in and check-out process, and promoting hotel services and facilities.

Key Responsibilities
  • Greet and register guests, ensuring a warm and welcoming experience
  • Process check-ins and check-outs, handling room assignments, payments, and other guest requests
  • Provide information and recommendations on hotel services, amenities, and local attractions
  • Upsell hotel services and facilities to maximize room occupancy
  • Respond to guest inquiries and resolve issues in a timely and friendly manner
  • Field guest complaints and negotiate solutions for guest satisfaction
Requirements

To be successful in this role, you will need to possess excellent communication and interpersonal skills, be able to work in a fast-paced environment, and have a strong attention to detail. You will also need to be able to work effectively as part of a team and be able to adapt to changing situations.

We offer a competitive salary and benefits package, as well as opportunities for career growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest service, we encourage you to apply for this exciting opportunity.



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