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Hotel Front Desk Representative

2 months ago

Kansas City, Missouri, United States Holiday Inn Kansas City Downtown Full time
Hotel Front Desk Attendant

We are seeking a highly skilled and enthusiastic hotel front desk attendant to join our guest services team at Holiday Inn Kansas City Downtown.

Key Responsibilities:

  • Collaborate with housekeeping staff to ensure rooms are ready for new guests
  • Welcoming and checking in guests, distributing keys and room assignments, and recording credit card information
  • Addressing customer complaints in a professional and courteous manner

Bookkeeping and Communication:

  • Maintaining accurate records of hotel guest account information
  • Responding to incoming calls and inquiries regarding room bookings, rates, amenities, and special requests

Qualifications:

  • High school diploma or equivalent
  • At least one year of experience in the hospitality industry, preferably as a hotel front desk agent
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and manage multiple tasks
  • Working knowledge of Microsoft Office and reservation management systems

Compensation: $15 - $18 hourly