Lead Child Experience Coordinator

7 days ago


Miami, Florida, United States Nicklaus Children's Health System Full time

Job Summary

The Lead Child Experience Coordinator is responsible for coordinating and implementing activities, resources, and services that drive operational strategy and create excellent public relations for the hospital. This role ensures daily functions are operated efficiently and effectively.

Key Responsibilities

  • Assist departmental leadership with day-to-day operations, projects, and implementations, maintaining quality standards.
  • Prioritize patient and family experience, responding to questions and problems, and assessing situations to choose an appropriate course of action.
  • Lead the coordination, planning, and supervision of activities and services, maximizing variety and resources offered to patients and families.
  • Maintain frequent lines of communication with staff, volunteers, and patients, escalating concerns as needed.
  • Collaborate with clinical and non-clinical departments to drive service excellence system-wide.
  • Responsible for approving activity calendar and flyer content, visual appearance, and digital distribution to key stakeholders.
  • Manage departmental supplies and purchase orders, ensuring inventory and budget compliance.
  • Track and trend participation and usage of experience requests and engagement to evaluate and adapt to patient and family needs.
  • Support the coordination and facilitation of marquis events, such as Spread Joy and Michael Fux holiday party.
  • Provide backup coverage and weekend rotation as part of the team.

Qualifications

  • 1-3 years of experience in patient/family-centered services or customer service in a healthcare setting.
  • 1-3 years of experience coordinating small-scale activities for children and families and projects, logistics, and/or office operations.
  • Bachelor's degree is highly preferred.
  • Bilingual English and Spanish.
  • Ability to work with numerous and frequent interruptions.
  • Considerable experience in dealing effectively with people in stressful situations, preferably in a hospital setting.
  • Demonstrate leadership, organizational, time management, and problem-solving skills.
  • Ensure the highest degree of professionalism, friendliness, helpfulness, and customer service at all times.
  • Ability to act independently upon information and make decisions that achieve optimal results.
  • Displays a professional image and is a role model in service excellence.
  • Exceptional verbal and written communication skills.
  • Able to foster positive team morale and company culture.


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