Service Coordinator

3 weeks ago


Nashville, Tennessee, United States Lexus of Nashville Full time
Service Receptionist

Lexus of Nashville is seeking a highly skilled and detail-oriented Service Receptionist to join our team. As a key member of our service department, you will be responsible for providing exceptional customer service and ensuring a seamless experience for our clients.

Key Responsibilities:
  • Greets service customers and determines the nature of their visit, providing a warm and welcoming atmosphere.
  • Directs customers to the correct department, notifies the appropriate person that a customer is waiting, and introduces the customer to the service consultant.
  • Communicates with callers and visitors in a professional, friendly, and efficient manner, ensuring all inquiries are addressed promptly.
  • Drives vehicles to and from service areas and the lot as needed, maintaining a safe and efficient workflow.
  • Assists customers with loaner vehicles, ensuring their needs are met and their experience is positive.
  • Answers incoming phone calls, directing callers to the appropriate department or individual, or taking a thorough message when necessary.
  • Schedules service appointments, ensuring timely and efficient service delivery.
  • Prepares refreshments and performs light housekeeping duties in the cafe, maintaining a clean and welcoming environment.
  • Understands and follows receptionist processes and procedures, ensuring compliance with dealership standards.
  • Assists with dealership duties as requested, demonstrating flexibility and a willingness to support the team.
Requirements:
  • Exposure to both indoor and outdoor elements, including entering and exiting buildings, and transportation mode during all seasons.
  • Ability to pass pre-employment testing, including a background check, MVR, drug test, credit report, and valid driver's license.

We offer a competitive compensation package, including a $16/hour rate with a $1 increase after 90 days, paid weekly, and a range of benefits, including health and dental insurance, paid vacation days, paid Lexus training, vehicle reimbursement, IRA match, and Christmas club programs.


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