Bilingual Service Coordinator
4 days ago
Homeland LLC is seeking a highly skilled Bilingual Dispatcher to coordinate service requests, manage communication between field crews and customers, and ensure smooth information flow within the organization.
Key Responsibilities- Handle incoming calls and respond to service requests in both English and Spanish
- Efficiently dispatch service technicians to jobs, ensuring timely responses to customer needs
- Keep accurate records of service requests, dispatch activities, and technician status using the customer service management system
- Coordinate with field teams to provide updates on service requests and ensure the availability of necessary equipment and resources
- Communicate service schedules, delays, and other important information to customers in a clear and professional manner
- Assist with resolving customer inquiries and complaints by providing timely, effective solutions
- Monitor and track service vehicle locations and offer routing support to technicians as needed
- Work closely with other departments to ensure smooth communication and service delivery
- Conduct follow-up calls with customers to ensure their satisfaction with services
- Perform additional administrative duties as needed
- High School Diploma or equivalent; additional education in a related field is a plus
- Bilingual proficiency in English and Spanish (written and verbal) is required
- Previous experience in dispatching or customer service, ideally in the utilities or service industry
- Strong organizational skills and ability to multitask in a fast-paced environment
- Excellent verbal and written communication skills
- Proficient in computer systems and software; experience with dispatch or customer service management software is a plus
- Flexibility to work evenings and weekends, as needed
- Strong problem-solving skills with a customer-focused attitude
Homeland LLC is an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.
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