Front Desk Representative

3 weeks ago


San Clemente, California, United States Grand Pacific Resorts Full time

Are you passionate about delivering exceptional guest service? Do you have a knack for problem-solving and teamwork?

About the Job

We are seeking a highly motivated and organized Front Desk Agent to join our team at Grand Pacific Resorts. As a key member of our front office team, you will be responsible for providing warm and friendly service to our guests, owners, supervisors, and associates.

The ideal candidate will have excellent communication and organizational skills, with the ability to work well in a diverse team environment. If you are detail-oriented, thorough, and professional, we encourage you to apply.

About the Role:

  • Provide exceptional guest service to guests, owners, supervisors, and associates
  • Check guests/owners in and out of the resort, answering any questions they may have
  • Meet and exceed guest/owner expectations by providing exceptional customer service by phone or in person
  • Answer a high volume of inbound calls from guests/owners
  • Communicate effectively with guests, owners, supervisors, and associates
  • Resolve customer complaints and problems calmly and effectively
  • Obtain or confirm guest information, assign rooms, and activate and distribute keys
  • Occasionally assist guests with loading or unloading luggage utilizing the staircase if necessary
  • Occasionally deliver guest request items to and from rooms

Requirements:

  • 1+ years of related experience, preferably within the hospitality industry
  • Professional telephone etiquette required
  • High school diploma or equivalent
  • Excellent communication and organizational skills
  • Ability to work well in a diverse team environment

Working Conditions:

  • Must be able to stand and/or walk for up to 8 hours
  • Must also be able to sit, stoop, kneel, crouch, and crawl
  • Must frequently lift and/or move up to 10 pounds and occasionally required to lift and/or move up to 25 pounds

Our team offers a competitive salary range of $19-$30 per hour, plus opportunities for career growth and development. Apply today to join our dynamic team



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