Front Desk Representative
3 days ago
Key Responsibilities
- Welcome members and guests warmly, creating a welcoming atmosphere upon entry and departure.
- Respond to incoming calls professionally, efficiently transferring phone calls to relevant departments or staff members.
- Verify memberships, sign up members for group fitness classes, and register prospective members for membership services.
- Address member queries or direct them to appropriate staff for further assistance.
- Sell UFC Gym retail items, including supplements and apparel, to members.
- Process transactions accurately on the POS system, handling cash and providing change as needed.
- Maintain a professional image and demeanor throughout shifts, adhering to work-related tasks only.
- Respond to guest, member, and staff requests and inquiries in a professional manner.
- Keep members informed about special club events.
- Immediately report or escalate any safety concerns or emergency situations to management.
Administrative Tasks
- Ensure the front desk and lobby areas are tidy and well-maintained at all times.
- Perform opening and closing procedures for the front desk as assigned.
- Attend monthly meetings and other scheduled events.
- Assist with inventory and product pricing as required.
- Reach out to past-due members regarding late dues and down payments.
Qualifications and Requirements
This position requires strong interpersonal and communication skills, including excellent telephone etiquette. The ideal candidate should possess a customer-centric focus, be able to multitask, and perform tasks with accuracy and attention to detail. A team-oriented mindset and a can-do attitude are essential for success in this role.
Salary Information$45,000 - $60,000 per year, depending on location and qualifications.
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