Front Desk Representative

4 days ago


San Bruno, California, United States VNR MGMT Full time
Job Overview

We are seeking a highly skilled Front Desk Agent to join our team at VNR MGMT. As a Front Desk Agent, you will be responsible for providing exceptional customer service to our guests, responding to their inquiries, and resolving any issues that may arise during their stay.

Key Responsibilities:

  • Maintain complete knowledge of hotel policies, procedures, and services.
  • Provide accurate information to guests about hotel amenities, room types, and rates.
  • Greet guests warmly and check them in efficiently, ensuring all necessary information is received and entered into the computer.
  • Process payments, obtain credit card imprints for incidental expenses, and inform guests of pertinent hotel policies.
  • Direct guests to rooms and other areas of the hotel, and respond to guest questions either in person or over the phone in a courteous and professional manner.
  • Fulfill guests' needs, ensuring their stay is as pleasurable as possible, and assist with dining, entertainment, or transportation reservations as needed.

Requirements:

  • High school diploma or equivalent required; associate's or bachelor's degree preferred.
  • Excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment.
  • Ability to maintain confidentiality and handle sensitive information discreetly.
  • Previous experience in a customer-facing role, preferably in a hospitality setting.

Salary Range: $17-$20 per hour, based on experience and qualifications.



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