Front Desk Associate Representative

5 days ago


San Francisco, California, United States Planet Fitness - CA McLennan Group Full time
About the Opportunity

At Planet Fitness - CA McLennan Group, we're committed to providing an exceptional fitness experience in a welcoming environment. We're seeking a Front Desk Associate to join our team in Downtown San Francisco.

Job Summary

We're looking for a highly motivated and customer-focused individual to provide excellent service to our members, prospective members, and guests. As a Front Desk Associate, you'll be responsible for ensuring a superior level of customer service while maintaining a clean and safe environment.

Duties and Responsibilities
  • Provide exceptional customer service to members, prospective members, and guests.
  • Greet members/guests as they enter and exit the club; assist with questions or concerns.
  • Promote our Judgement Free Zone by connecting with members on the club floor.
  • Resolve member concerns and escalate to a Manager as needed.
  • Answer phones in a friendly manner and assist callers with inquiries.
  • Perform membership-related functions such as sign-ups, contact/billing information updates, cancellations, collecting unpaid balances, and transferring memberships.
  • Perform prospective member calls and tours; assess membership needs.
  • Execute retail transactions with accuracy and drive sales goals.
Qualifications
  • 6-12 months of experience in a customer excellence role.
  • Must be 18 years of age or older.
  • Willing to become CPR/AED Certified (training provided by Planet Fitness).
  • Proven track record of professional customer experience.
Estimated Salary

$40,000 - $50,000 per year, depending on experience.



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