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Front Desk Representative
3 weeks ago
Samesun San Francisco is a vibrant and dynamic hostel in the heart of the Bay Area. We pride ourselves on creating a welcoming environment that allows guests to connect with like-minded individuals from around the world.
Job SummaryWe are seeking an experienced Front Desk Representative to join our team. As a key member of our front desk department, you will be responsible for providing exceptional customer service to our guests, handling inquiries and resolving issues in a timely and friendly manner.
Responsibilities- Provide top-notch customer service to ensure a positive experience for our guests
- Respond to guest inquiries and resolve issues efficiently
- Process check-ins, answer phone calls, and handle email correspondence
- Collaborate with housekeeping to maintain high standards of cleanliness and organization
- Monitor inventory levels and notify management when supplies are low
- Maintain a clean and organized workspace
- Clean and sanitize common areas, including the lobby and outdoor patio
- Restock breakfast and housekeeping supplies
- Basic knowledge of customer service principles
- Ability to work independently and as part of a team
- Strong problem-solving skills
- Excellent communication and interpersonal skills
- Ability to lift 50 lbs
- Free or discounted stays at other Samesun locations
- Opportunities for career advancement
- Flexible scheduling
- Paid overtime
Estimated salary: $22 per hour. HOURS: ~24 hours a week.
