Customer Support Specialist

2 weeks ago


Sugar Land, Texas, United States UnitedHealth Group Full time
Position Overview

The Customer Service Advocate plays a crucial role in ensuring client satisfaction by addressing and resolving inquiries effectively. This position involves:

  • Handling Customer Inquiries: Respond to a variety of customer service requests and issues, ensuring that each interaction is handled with care and professionalism.
  • Identifying Needs: Assess the topic and type of assistance required by the caller, which may include areas such as benefits, eligibility, claims, and financial spending accounts.
  • Providing Guidance: Offer clear and concise information to help customers navigate their concerns, ensuring they feel supported throughout the process.

This role is essential in maintaining high standards of customer service within the healthcare sector, contributing to the overall mission of UnitedHealth Group to enhance the health and well-being of individuals.



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